Returns & Warranty

Defective or wrong item

• If your tool arrives defective, damaged, or is the wrong item, text us photos within 7 days of delivery or pickup.
• We cover return shipping in these cases and offer a replacement or full refund — your choice.

Change-of-mind returns

• Unused tools in original, unopened packaging can be returned within 14 days of delivery or pickup.
• Text us first to authorize the return — unauthorized returns can't be accepted.
• Return shipping is paid by the buyer; the refund is issued after we receive and inspect the item.
• Items showing use, missing parts, or damaged packaging are not eligible for change-of-mind returns.

Manufacturer warranty

• All tools are covered by their manufacturer's warranty from the date of purchase.
• Keep your order confirmation text — it works as your proof of purchase.
• If a tool fails under warranty, text us: we help you open the claim with the manufacturer and walk you through the process.

How refunds are paid

Refunds go back through the same method you paid with. Refunds for pickup orders paid in person are arranged directly with you by text.